Privacy policy - RGPD

F&C Cleaning Service

Avenue Louise 195 Box 14-15
1050 Brussels

Company number: 0819.099.078

Collects and processes personal data via

the website: www.fc-cleaningservice.be

Our privacy policy sets out how the personal data we collect from you will be processed by our services.

For the purposes of the General Data Protection Regulation of April 27, 2016 (The "GDPR"), the term "personal data" means any information relating to an identified or identifiable natural person, directly or indirectly (e.g. a first and last name, date of birth, etc.) (the "Personal Data") and the controller is the company F & C Cleaning Service

1) Information we collect from you.

1.1 - Information you send us.

You may send us information about yourself by filling in forms on our Website: www.fc-cleaningservice.be or by corresponding with us by telephone, e-mail or otherwise. This includes information when you use our Website.

This information may include your name, address, telephone number, e-mail address.

1.2 - Information we collect from you.

During each of your visits, we may automatically collect the following data:

Technical data, including the IP (Internet Protocol) address used to connect your computer to the Internet, your connection information, browser type and version, time zone, browser extension types and versions, operating system and platform;

Data concerning your visit to our Website (including date and time), page response times, download errors, the duration of visits to certain pages, interactions with these pages (such as scrolling, clicks and mouse paths) as well as the methods used to leave this page and any telephone numbers used to contact our customer service department.

2) Cookies.

No cookies

3) Legal basis for processing.

We use your Personal Data because it is necessary for us to be able to contact you or make appointments.

4) How we use your personal data.

We use your Personal Data for the following purposes:

Customer service: we ask for your contact details, including e-mail address and telephone number, in order to answer any questions you may have concerning: www.fc-cleaningservice.be

Direct marketing: we want to keep you informed of our latest promotions and invite you to our events.

We collect and process personal data to make appointments.

5) Security of personal data

We take technical and organizational measures to protect your personal information against accidental or fraudulent destruction, loss, alteration or degradation.

Further information on our security policy can be requested from: info@fccls.be

6) Categories of recipients of Personal Data.

We treat your data confidentially and guarantee that it will not be passed on to third parties.

7) Transfer of personal data

Your Personal Data may be transferred to and stored in countries outside your jurisdiction.

As levels of legal protection for Personal Data vary from country to country, you may be less protected in some countries than in your country of residence. In such cases, we will take all reasonable steps to ensure that your Personal Data is secured and processed in accordance with applicable law and the terms of this Privacy Policy.

8) The rights of data subjects

The GDPR entitles you to access the Personal Data we hold about you and to amend it if it is inaccurate. You have the right, for legitimate purposes, to prohibit us from processing your Personal Data. If you wish to exercise this right, please contact us by e-mail at info@fccls.be or at the address : F & C Cleaning Service - Avenue Louise 195 Box 14-15 - 1050 Brussels

Right to deletion: any request for deletion or removal of your Personal Data, including information published online, should be addressed to info@fccls.be

Right to portability: if you wish to access the Personal Data you have provided to us in electronic form, or if you wish to have this Data transferred to a third party, please send your request to info@fccls.be

- You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out prior to such withdrawal.

- You also have the right to lodge a complaint with the Data Protection Authority (www.dataprotectionauthority.be).

9) Rights of data subjects

Policy on the storage of Personal Data: we will not store your Personal Data for longer than is necessary for the purposes for which it was collected or than is required by law, i.e. a period of more or less than 6 years. URLs are stored for 15 days and then automatically deleted.

10) Changes to this Privacy Policy

This Privacy Policy was last updated on 10/01/2025. We reserve the right to review this Privacy Policy from time to time and to make any necessary adjustments. We therefore invite you to consult it regularly.

Any substantial changes will be brought to your attention

All questions and requests concerning this privacy policy should be addressed to: info@fccls.be

or in writing to : F & C Cleaning Service - Avenue Louise 195 Box 14-15 - 1050 Brussels